Legal

Privacy Policy

Last updated: June 2026

This privacy notice for NextOne Solutions ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services") in Nepal, such as when you visit our website at https://nextonesolutions.com, use Sarthio POS or related products, engage with us for sales or marketing, or otherwise contact us. Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at contact@nextonesolutions.com or +9779802887850.

1. Summary of Key Points

This summary provides key points from our privacy notice. You can find more detail in the sections below. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with NextOne Solutions, the choices you make, and the products and features you use. Do we process sensitive personal information? We do not process sensitive personal information. Do we receive information from third parties? We do not receive information from third parties except service providers that help us operate our Services (for example, hosting, analytics, or communication tools), and only as described in this notice. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties described in this notice. How do we keep your information safe? We use organizational and technical safeguards. However, no electronic transmission over the internet or storage technology can be guaranteed to be 100% secure. What are your rights? Under applicable law in Nepal, you may have certain rights regarding your personal information. How do you exercise your rights? Contact us at contact@nextonesolutions.com. We will consider and act on requests in accordance with applicable Nepali law.

2. What Information Do We Collect?

Personal information you disclose to us In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide when you express interest in our products or Services, participate in activities on our website or platforms, submit contact or demo requests, sign up for Sarthio POS or other solutions, or otherwise contact us. Personal information you may provide includes: • Names • Phone numbers • Email addresses • Business or company name and role • Messages and project requirements you send us • Billing and account details when you purchase our Services Sensitive information: We do not process sensitive personal information. All personal information you provide must be true, complete, and accurate, and you must notify us of any changes. Information automatically collected In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not always reveal your specific identity but may include device and usage information, such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, information about how and when you use our Services, and other technical information. This is primarily used to maintain security and operation of our Services and for internal analytics and reporting. Log and usage data may include your IP address, device information, browser type and settings, and information about your activity (such as date/time stamps, pages viewed, searches, features used, and error reports). Location data In Short: If you use features that require location (for example, certain mobile or map-enabled functionality), we may collect location information only with your permission. We may collect approximate or precise location data when you grant permission in your device or browser settings. We use location data to provide location-based features, improve functionality, and analyze aggregated usage. We do not sell or rent location data. You can disable location permissions in your device settings; some features may not work without them.

3. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process personal information for purposes including: • Delivering websites, software, SEO, BPO, cloud support, and Sarthio POS services you request • Responding to inquiries, demos, and support requests • Creating and managing accounts and project engagements • Sending service-related communications and updates • Improving our website, products, and customer experience • Monitoring security, preventing fraud, and enforcing our terms • Complying with legal obligations and resolving disputes • Other purposes disclosed to you at the time of collection or with your consent We process your information only when we have a valid legal reason to do so under applicable law.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following types of third parties. We may share your personal information in situations such as: • Service providers: Hosting, email, analytics, payment processing, customer support, and infrastructure partners that process data on our behalf under contractual obligations • Business transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business • Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect rights, safety, and security • With your consent: When you direct us to share information or otherwise consent We do not sell your personal information. For Sarthio POS, operational business data is processed to provide billing, inventory, reporting, and related features. Access is limited to authorized users in your organization and to our support team when you request assistance.

5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We retain personal information only as long as necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or if that is not possible (for example, because information is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through organizational and technical security measures. We implement appropriate and reasonable technical and organizational measures designed to protect personal information we process. However, despite our safeguards, no electronic transmission over the Internet or storage technology can be guaranteed to be 100% secure. We cannot promise that unauthorized third parties will never defeat our security. Although we work to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should access the Services within a secure environment.

7. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to that minor's use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to delete such data. If you become aware of any data we may have collected from children under 18, please contact us at contact@nextonesolutions.com.

8. What Are Your Privacy Rights?

In Short: Under applicable law in Nepal, you may have rights to access, correct, or request deletion of your personal information. You may contact us to: • Request access to the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information, subject to legal exceptions • Withdraw consent where processing is based on consent Withdrawing consent: If we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us. Withdrawal will not affect the lawfulness of processing before withdrawal, and may not affect processing based on other lawful grounds. If you believe we have not handled your personal information in line with applicable Nepali law, you may contact us at contact@nextonesolutions.com and we will work with you to address your concern.

9. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us at: NextOne Solutions Email: contact@nextonesolutions.com Phone: +9779802887850 Address: Ramgram-03, Parasi-Nawalparasi, Nepal